Appointment Information

Booking Online

It is easier and quicker to manage appointments via our online service, please see our online services page for more information. Our reception staff can advise you how to register for online services.

If Patient Access is unavailable, please use alternative methods as described in this website to arrange your appointment.

Can another Healthcare Professional help?

Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. Our reception team will ask you questions in order to direct you to the most appropriate service.

How to Book an Appointment

We offer appointments Monday to Friday, plus extended access appointments are available after 6pm and at weekends. Extended access appointments are provided by TyneHealth at Battle Hill Health Centre.

Please either book online, call us or ask at the reception desk. You can also submit an e-consultation via our e-consultation service.

  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • You can request to see a particular doctor, however please bear in mind that our doctors do not work every day.

How to Book an Appointment with a Nurse

If you wish to see one of the nursing staff please be aware that they all specialise in different areas. Reception staff will be pleased to advise you further but they will need some indication as to why you need to be seen. All information is treat in the strictest of confidence.

For further information on how to make the best use of your time at the practice, please see our leaflet:

Patient information: How to make the best use of your time at the practice

Cancelling an Appointment

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. This will help us to make appointments available to as many patients as possible. If you are more than 15 minutes late for an appointment you may be asked to rebook.

Telephone access

Sometimes you may want to speak to a clinician, but don’t need a face-to face appointment. If you would like to talk to someone on the phone this can be arranged via reception staff.

Interpreting service

If you would like an interpreter to attend your consultation, please tell reception when you book your appointment.